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The list of references about conflict and ways to resolve conflict prepared for a workshop at the SPELTA conference (October 2002).

Alice Murray



Bolton, Robert. People Skills. New York, NY: Simon & Schuster, 1979.

Cole, Kris. The Complete Idiot's Guide to Clear Communication. Pearson Education, 2002.

Fisher, Roger and William Ury. Getting to Yes. Boston, MA: Houghton Mifflin Company, 1991.

Goleman, Daniel. Emotional Intelligence. New York, NY: Bantam Books, 1995.

Thomas, K. and R. Kilmann.Thomas-Kilmann Conflict Mode Instrument. Palo Alto, California: Xicom.

Ury, William. Getting to Peace. New York, NY: Viking. 1999.

Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation. New York, NY: Bantam Books. 1993.


Communication Skills: Teamwork Resources

Conflict: Influence and Dealing with Differences





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